Privacy Policy

Dine Inc. USA

Effective Date: September 25, 2026

Last Updated: September 25, 2026

1. Company and App Information

Company / Developer: Dine Inc. USA

Privacy Contact: ademfaduma7@gmail.com

Website: https://dine.com.co

Apps covered by this Privacy Policy:

Dine App (Android package: com.dineapp.io), for diners and guests

Dine Restaurant App (Android package: com.dinerestaurant.io), for restaurant owners and managers

Dine Waiter App (Android package: com.dinewaiter.io), for restaurant waitstaff

Dine App, Dine Restaurant App and Dine Waiter App (together, the "Apps") are developed, published and operated by Dine Inc. USA. Dine Inc. USA is the developer of all three Apps on Google Play and the Apple App Store, and is responsible for the personal information collected through them.

2. Introduction and Scope

This Privacy Policy explains how Dine Inc. USA ("Dine Inc. USA," "we," "us" or "our") collects, uses, shares, keeps and deletes personal information when you use Dine App, Dine Restaurant App or Dine Waiter App, and the Dine Inc. USA website and servers that support them.

This one Privacy Policy applies to all three Apps. Where one App handles information differently, the section says which App it applies to. If you do not agree with this Privacy Policy, please do not use the Apps.

This Privacy Policy does not cover third-party websites or services that the Apps link to. Restaurants that use Dine Restaurant App are independent businesses, and their own handling of your information is governed by their own policies.

3. Information We Collect

3.1 Information you give us

Account and registration information (all Apps)

• Name
• Email address
• Phone number
• Password (stored in hashed form, not as readable text)
• If you sign in to Dine App with Apple or Google, we receive the name and email address that provider shares with us. If anything is missing, we ask you to enter it.

Profile information (all Apps)

• Profile photo, if you choose to add one.

Dine App (diners)

• Saved addresses.
• Orders, reservations, favourite menu items, and ratings or reviews you post.
• Social features: friends and friend requests, check-ins at restaurants, stories (photos and captions) you post, story views, and invite links you create or open.
• Messages to the in-app restaurant assistant: the text you send, along with your first name and the restaurant you are viewing. These are used to generate menu recommendations and help with reservations.
• Voice input: if you choose voice input for the assistant, the App uses your microphone only to turn your spoken request into text for the assistant.

Dine Restaurant App (restaurants)

• Restaurant business information: restaurant name, address, contact details, menus, menu and restaurant photos, and restaurant settings.
• Documents you choose to upload.
• Notifications and promotions you create for customers.

Dine Waiter App (waitstaff)

• Staff account details and the restaurant you work with.
• Order, table and service activity you record in the App.

Payment information

Payments in the Apps are processed by Stripe. Card numbers are entered into and stored by Stripe, not on Dine Inc. USA servers. Dine Inc. USA receives and stores a Stripe customer reference and limited card details (such as card brand and last four digits) so you can reuse saved cards. We also keep records of your orders and transactions.

3.2 Information collected automatically

• Location: Dine App asks for your device's precise or approximate location to show nearby restaurants and estimate distances. The App works without it. Dine Restaurant App uses location to help set your restaurant's address. Location is collected only with your permission, which you can turn off at any time in your device settings.
• Device information: device type, operating system, App version, and a push-notification token that lets us send you notifications.
• IP address: Dine Restaurant App and Dine Waiter App read your device's public IP address, and our servers receive IP addresses as part of normal network communication. We use this to operate and secure the Apps.
• Usage information: actions you take in the Apps, such as orders placed, restaurants viewed and notifications received, as recorded in your account history.

3.3 Camera, photos and files

The Apps use your camera or photo library only when you choose to take or select a photo: a profile picture in all Apps, stories in Dine App, and restaurant or menu images in Dine Restaurant App. We only receive the photos and files you choose to upload. We do not scan or collect the rest of your photo library.

3.4 Information we do not collect

The Apps do not access your device contacts, call logs or SMS messages. Friend invitations use shareable invite links that you choose to send yourself.

4. How We Use Information

Dine Inc. USA uses personal information to:

• Create and manage your account and verify your identity, using your account information, email address and phone number (including verification codes sent by SMS or email).
• Show nearby restaurants and distances in Dine App, using your location.
• Process orders, reservations and payments, using your account, order and payment information.
• Provide social features in Dine App (friends, check-ins and stories), using your profile, social activity and photos.
• Answer questions and recommend dishes through the in-app assistant, using your assistant messages, first name and the restaurant you are viewing.
• Let restaurants manage menus, orders and staff through Dine Restaurant App and Dine Waiter App.
• Send notifications about orders, reservations, friend activity and restaurant updates.
• Send service emails and SMS messages, such as receipts, verification codes and password resets.
• Keep the Apps secure, prevent fraud and fix problems, using device information, IP address and usage information.
• Meet legal, tax and accounting obligations, using transaction records.
• Dine Inc. USA does not sell your personal information. The Apps do not show third-party advertising, and Dine Inc. USA does not use your personal information for third-party advertising.

5. How We Share Information

Dine Inc. USA shares personal information only as described below.

With restaurants. When you place an order or reservation in Dine App, the restaurant receives the details it needs to fulfil it, including your name, order contents and relevant contact details. The restaurant receives these through Dine Restaurant App and Dine Waiter App.

With other users. In Dine App, your profile name, profile photo, check-ins and stories are visible to the friends you connect with.

With service providers that process information for Dine Inc. USA under contract, only to provide their services:

• Stripe: payment processing and saved payment methods.
• OpenAI: generates responses for the in-app restaurant assistant in Dine App.
• Google Maps Platform: maps, place search and address lookup in Dine App and Dine Restaurant App.
• Apple and Google: account sign-in (Sign in with Apple and Google sign-in) in Dine App.
• Expo and Google Firebase Cloud Messaging: delivering push notifications in all Apps.
• For legal reasons. We may disclose information if the law, a court order or a government request requires it, or to protect the rights, safety or property of Dine Inc. USA, our users or others.

In a business transfer. If Dine Inc. USA is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction. It would remain protected by this Privacy Policy.

6. Data Security

Dine Inc. USA uses reasonable technical and organizational measures to protect personal information. These include encrypting data in transit between the Apps and our servers using HTTPS, storing passwords in hashed form, and limiting access to authorized personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Dine Inc. USA keeps personal information only as long as needed to provide the Apps and for the purposes described in this Privacy Policy. In particular:

• Account, profile and social information is kept while your account is active and deleted when you delete your account (see Section 8).
• Location information is used to provide location-based features and is kept only as long as needed for them.
• Order and transaction records are kept after account deletion, for as long as needed for accounting, tax, dispute-resolution and legal purposes. Once your account is deleted, they are no longer linked to an active profile.
• Push-notification tokens for devices that stop receiving notifications are deactivated and then removed automatically.

8. Account and Data Deletion

Dine App

You can delete your Dine App account at any time in either of these ways:

• In the App: open your profile, go to Edit Profile, and tap Delete Account.
• On the web, without the App: go to https://dine.com.co/account-deletion and confirm your email address and password. If you signed in with Apple or Google and do not have a password, email ademfaduma7@gmail.com from the email address on your account, with the subject "Delete my Dine App account".

What is deleted:

• Your profile and profile photo.
• Saved addresses and saved cards, including your Stripe customer record.
• Favourites, ratings and reviews, and notifications.
• Friends and friend requests, check-ins, stories and story views, invite links, and push-notification tokens.

What is kept: order and transaction records, for the reasons described in Section 7.

Account deletion is permanent and cannot be undone.

Dine Restaurant App and Dine Waiter App

To delete a Dine Restaurant App or Dine Waiter App account, email ademfaduma7@gmail.com from the email address on the account, with the subject "Delete my account" and the name of the App. Dine Inc. USA will verify the request and delete the account's personal information: name, email address, phone number and profile photo. Order and transaction records are kept for the reasons described in Section 7.

Deleting some data without deleting your account

You can remove individual items, such as your profile photo, saved addresses, saved cards, stories and reviews, in the App. You can also email ademfaduma7@gmail.com to ask Dine Inc. USA to delete specific personal information.

9. Your Choices and Rights

Permissions: you can turn off location, camera, photo, microphone and notification access at any time in your device settings. Some features may stop working.

Access and correction: you can view and edit your account information in the Apps, or email us to ask for a copy of your personal information.

Deletion: see Section 8.

Promotional messages: you can opt out of promotional notifications or emails. Service messages about your account and orders will still be sent.

Depending on where you live, including certain U.S. states, you may have more rights under local law. These can include the right to know, access, correct or delete your personal information, and to not be discriminated against for using these rights. Dine Inc. USA does not sell personal information. To make a request, email ademfaduma7@gmail.com. We may need to verify your identity before responding.

10. Children's Privacy

The Apps are not directed to children. Dine App is intended for users aged 17 and older. Dine Restaurant App and Dine Waiter App are intended for adult business users. Dine Inc. USA does not knowingly collect personal information from children under the age of 17. If you believe a child has given us personal information, contact ademfaduma7@gmail.com and we will delete it.

11. International Users

Dine Inc. USA is based in the United States. Information collected through the Apps may be processed and stored in the United States and in other countries where our service providers operate. There, data-protection laws may differ from those in your country. By using the Apps, you understand that your information may be transferred to those locations.

12. Changes to This Privacy Policy

Dine Inc. USA may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will change the "Last Updated" date at the top. For significant changes, we will notify you in the Apps or on our website.

13. Contact Dine Inc. USA

If you have questions about this Privacy Policy or about how Dine App, Dine Restaurant App or Dine Waiter App handle your information, contact:

Dine Inc. USA

Email: ademfaduma7@gmail.com

Website: https://dine.com.co